Amazon, eBay, and Zappos have known it for years: society is making a pronounced shift in its shopping habits, ditching weekend trips to the mall for free shipping promos and BOGO email campaigns. More and more, the preference for convenience has overridden all else. Why try it on first when you can ship it back for free? I know more people with Prime and Google Express memberships than bus passes these days—and I live in San Francisco, so that’s saying something. Why.
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