With mobile technology available today through apps and mobile websites, customers can now access information & receive excellent customer service faster than ever. Businesses live and die by their customer service – if you don’t have the right capabilities and relationship with your customers, it can kill your business faster than you think. We have laid out some simple tips for giving the best customer service with mobile…
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People who own SMBs are often drawn to owning their own business because of the flexibility that being a business owner allows. So it’s no surprise that any business owner would flock to something that would give them better functionality and flexibility with how they work. Thanks to the internet and mobile technology, it’s totally possible to run a business right from your iPad or other mobile device. Tablets are a…
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A new study, conducted by Pew Research Internet Project, showed that 91% of Americans own a mobile phone, and over half of them use those phones to access the internet. That probably doesn’t surprise anyone, but what you may not know is what that means for your business. If you own a business, it is essential that you maintain an engaging mobile presence. Customers want immediate access to information these days, and they get…
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Revenues in the enterprise mobility market are predicted to grow two times as fast as the consumer market spanning over the next five years, according to an estimate by ABI research. They predict that revenues could grow to $340 billion by 2017. The estimate includes revenues generated by several features offered on smart phones and devices, including voice messaging, headset data plans, mobile broadband and enterprise apps as well as…
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Google Play Still At the TopGoogle Play, the app marketplace for Google App’s, is currently boasting 45% more downloads than that of its competitor, Apple iOS app store. Despite this, apple continues to be “comfortably ahead” with worldwide revenue, according to a report that came out this morning, conducted by App Annie. The Q1 2014 Market Index report included data from 150 countries, and examined apps from Google Play and the…
Read MoreOkay, so you’ve seen the light and know an app can help your business. How do you go about making your app great to ensure that all those great benefits actually materialize? Well, we’ve got five simple steps that will guide you in the right direction and keep the focus where it belongs: On the users (aka “your customers”)! Step 1: Figure out what your customers want in a mobile app. There are plenty of wrong ways to decide what…
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